CANCELLATION POLICY

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.

 

RIGHT OF REVOCATION

Consumers have the right to withdraw from a distance or off-premises contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which the consumer or a third party other than the carrier and indicated by the consumer takes possession of the goods in the case of a sales contract, or of the last goods in the case of a contract concerning several goods ordered by the consumer as part of a single order and delivered separately, or of the last part or piece in the case of a contract concerning the delivery of goods in several parts or pieces.
To exercise their right of withdrawal, consumers must send us
Jakoby Winery
Hans Josef Jakoby
represented by
Brückenstr. 10
54484 Maring-Noviand
Phone: +49 6535 1030
Fax: +49 6535 93183
E-mail: info@weingut-jakoby.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of their decision to revoke this contract.

Consumers can use the attached withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient for consumers to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

CONSEQUENCES OF REVOCATION

If consumers withdraw from this contract, we must repay them all payments that we have received from them, including the delivery costs (with the exception of the additional costs resulting from the fact that consumers have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of their withdrawal from this contract. For this repayment, we will use the same means of payment that consumers used in the original transaction, unless expressly agreed otherwise with them; in no case will consumers be charged fees because of this repayment.

We can refuse repayment until we have received the goods back or until consumers have provided proof that they have returned the goods, whichever is the earlier.

Consumers must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which they notify us of the revocation of this contract. The deadline is met if consumers send the goods before the end of the fourteen-day period.

Consumers shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately EUR 150.00 for goods that cannot be sent by parcel post.

Consumers only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

 

SAMPLE CANCELLATION FORM

(If you wish to revoke the contract, please complete and return this form).
To
Jakoby Winery
Brückenstraße 10
54484 Maring-Noviand
Fax: 06535 93183
E-mail: info@weingut-jakoby.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

_______________________________________________________

_______________________________________________________

_______________________________________________________

_______________________________________________________

Ordered on/ received on:

_______________________________________________________

Name of the consumer(s):

_______________________________________________________

Address of the consumer(s):

_______________________________________________________

Signature of the consumer(s):

_______________________________________________________

Date:

_______________________________________________________

 

RETURNS

The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal according to the section "Information on the right of withdrawal for consumers".

Before returning the products, customers are requested to notify the seller of the return by phone: 06535 1030 or e-mail: info@weingut-jakoby.de to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.

Customers are requested to return the goods to the seller as a prepaid parcel and to keep the delivery receipt. Upon request, the seller will reimburse the customer in advance for the postage costs, unless these are to be borne by the buyer.

Customers are asked to avoid damaging or contaminating the goods. Where possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.

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